Terms and Conditions
All orders are shipped within 48 business hours from our home base in Wesley Chapel, Florida. Boots are shipped via USPS Priority Mail or UPS Ground. Orders for accessories (gaiters, straps, rivets, etc.) are shipped USPS First Class Pkg Service. Orders containing backordered items will not ship until all items are available unless the customer requests available items to ship ahead.
Orders are shipped Monday through Friday (excluding holidays). Delivery time is approximately 5 business days. If you have an urgent order requiring expedited shipping please contact us directly at FlexBootsUSA@gmail.com to review options and pricing.
The original shipping charges are non-refundable. The customer is responsible for return shipping charges on returned items unless the return is due to an error on our part, such as a disparity between items shipped and items shown on your order.
Shipping costs are calculated according to order value:
$475.01 or over
Return or Exchange - Unused (45 Days)
You may return your Flex Boots for a refund or exchange them for a different size provided they are in like new condition. Please follow the instructions How to Love Your Flex Boots to ensure your boots remain in like new condition.
For return for reimbursement, boots must be returned clean, dry and free of all debris, manure and dirt to:
Flex Boots USA
27903 Arlington Road
Wesley Chapel, Fl 33544
Please remember to enclose contact information and a note regarding the reason for return with the boots to expedite your reimbursement. Refunds are processed within 10 business days from the date we receive the boots and we have confirmed them to be in like new state. Refunds will be processed to the original form of payment.
The original shipping and handling charges are non-refundable. The customer is responsible for return shipping charges on returned items unless the return is due to an error on our part such as a disparity between items shipped and items shown on your order, or a manufacturing defect.
All refunds will be processed to the original form of payment after items have been returned in a like new state. Refunds are processed within 10 business days from the date we receive the items.
We offer a 90-day warranty from date of verified receipt against defects in the materials and workmanship for our products. We pride ourselves in offering uncompromising quality and strive to eliminate all functional and structural defects before shipping, however, in the rare case that it may occur, please contact us and we can either send you the parts you need at no cost to you or you can send the boot to us for repair.
Normal or excessive wear of the product is not covered by the warranty. The guarantee does not cover natural wear-and-tear, inappropriate use, modifications, changes or alterations, incorrect, excessive heat exposure or exposure to sharp objects.
Excessive wear on one part of the boot is normally caused by an imbalance in the horse’s body or hooves, so keep this in mind when you start using Flex Boots. For example, if a horse wears the toe of the boots faster than other parts of it, this is usually due to issues with the horse’s neck/shoulders or pelvic/hind knee area, or the lack of proper trim. Just one centimeter of excess hoof wall length on toe area can cause excessive wear of the soft barefoot boots. Therefore, a weekly maintenance trim is important to extend the life of your Flex Boots. Please consult with a hoof care professional for information on how to encourage a heel first landing.
The warranty also does not cover a product that has been damaged as a result of misuse or intentional damage, such as when a horse steps over the boots and the boots get damaged, rivets become loose, the gaiter’s rubber band breaks, marks that have been caused by ice or grass studs, or the horse has otherwise damaged the boots, or the user instructions are not followed when using the boots.
The warranty does not cover the breakage of the boots caused by hooves that have not been trimmed correctly, or that are not trimmed often enough. If your horse has a tendency to over-reach, please consider using bell boots over the Flex Boots to protect them from potential damage.
If you are requesting for boots to be replaced under the warranty, please contact us at FlexBootsUSA@gmail.com and include the following information:
Photos of the damaged product
Photos of your horse’s hooves, taken before and after the trim. You need to send photos of the sole view and side view of all the hooves that had boots on.
Side view photo of your horse
Order number and date of purchase